Service	Rate	Setup
Dial-up Basic	$20.00 per/mo. **	$20.00
Dial-up Basic (yearly)	$199.00 per/yr.	$20.00
Dial-up Student/Teacher/Senior	$17.95 per/mo. **	$20.00
Additional Dial-up (requires existing service)	$10.00 per/mo. **	$20.00
Frame Relay	$300 + Call **	$300 + Call
T1	$350 + Call **	$350 + Call
DSL Residential - 256k/256k - (Qwest)	$20.00 per/mo. *	$20.00 *
DSL Residential Pro - 1.5 MB/896k - (Qwest)	$40.00 per/mo. *	$30.00 *
DSL Business Deluxe - 256k/256k - (Qwest)	$50.00 per/mo. *	$69.00 *
DSL Business Pro - 1.5 MB/896k - (Qwest)	$85.00 per/mo. *	$69.00 *
DSL Home User - 768k/384k - (Gig Harbor)	$39.95 per/mo. *	$0.00 *
DSL Home User 2 - 1 MB/384k - (Gig Harbor)	$49.95 per/mo. *	$0.00 *
DSL Business User 1 - 768k/384k - (Gig Harbor)	$59.95 per/mo. *	$45.00 *
DSL Business User 2 - 1.5 MB/512k - (Gig Harbor)	$99.95 per/mo. *	$75.00 *
Cable Data Service	Rate	Setup
Cable Residential 1	$32.95 per/mo. *	$69.95 *
Cable Residential 1 (quarterly)	$90.00 per/qtr. *	$69.95 *
Cable Residential 1 (yearly)	N/A. *	$69.95 *
Cable Residential 2	$42.95 per/mo. *	$69.95 *
Cable Residential 2 (quarterly)	$119.85 per/qtr. *	$69.95 *
Cable Residential 2 (yearly)	N/A. *	$69.95 *
Cable Residential 3	$60.95 per/mo. *	$69.95 *
Cable Residential 3 (quarterly)	$167.85 per/qtr. *	$69.95 *
Cable Residential 3 (yearly)	N/A. *	$69.95 *
Cable Commercial 1	$41.95 per/mo. *	$80.00 *
Cable Commercial 2	$70.95 per/mo. *	$80.00 *
Cable Commercial 3	$99.95 per/mo. *	$80.00 *
* Other fees may apply for things such as service add-on's, hardware, technical support, telco price changes, etc. ** These rates are based on quartly billing. If you would like monthly billing, please add $2.00 to monthly service charges. NOTE: All invoices sent via e-mail unless otherwise specified.

DSL Add-Ons (Gig Harbor)

Service	Rate	Setup
Additional IP Address (private)	$5.00 per/mo.	$FREE
Additional IP Address (public)	$10.00 per/mo.	$FREE
IP change from private to public - Residential only	$5.00 per/mo.	$FREE

DSL Add-Ons (Qwest)

Service	Rate	Setup
Additional IP Address (private)	$5.00 per/mo.	$5.00
Additional IP Address (public)	$10.00 per/mo.	$10.00
IP change from private to public - Residential only	$5.00 per/mo.	$20.00

Cable Modem Misc. Fees

Service	Rate	Setup
CCIP - customer configured IP (if avail.)	$7.00 CCIP/mo.	N/A
Additional Device Setup - (already networked and at same time of initial setup)	$35.00	N/A
Cable Modem Data Jack Re-Location - (same residence)	$49.95	N/A
Cable Modem Data Jack Installation	$49.95	N/A
Cable Modem Address Transfer	$49.95	N/A
Cable Modem Additional Data Outlet - (same residence)	$49.95	N/A
Cable Modem On-Site Installation - (new customers)	$35.00	N/A
Cable Modem Pickup/Drop Off	$25.00 per trip	N/A
Cable Modem Re-Connect Fee	$20.00	N/A
Cable Modem Re-Connect Fee (un-filter.)	$49.95	N/A
Loaner Cable Modem (4 month max.)	$5.00 per/mo.	N/A
ISP Service Call Fee (Truck Roll)	$80.00	N/A
Service Modification Fee	$10.00	N/A
HarborNet Business Setup	N/A	$80.00
Click Business Installation Fee	N/A	$80.00 (Minimum)

Labor Services

Service	Rate
In-Store Computer Repair	$65.00 1st hr. - 1 hr. min
On-Site Computer Repair	$85.00 per/hr. - 1 hr. min. ptp
On-Site Networking	$112.00 per/hr.
On-Site Network Consulting	$112.00 per/hr.
Computer Pick Up/Drop Off	$25.00
In-Store Rush Fee	$85.00 plus hourly
Web Design	$75.00 per/hr. - 1/2 hour minimum
Web Site Consulting	$65.00 per/hr.

Accounting

Service	Rate
Dial-Up Internet Service Re-Connect Fee	$10.00
DSL Re-Connect Fee	$10.00
NSF/Returned Check Fee	$28.00
Credit/Debit Card Chargeback Fee	$45.00
Past Due Charge (Final Notice)	$10.00 per month per invoice
Payment Arrangement	$5.00
Late Fee	$5.00
Declined Credit Card Fee	$5.00
Mailed Invoice Fee	$2.00
Refund Fee	Up to $10.00

Web Site Hosting / Services

Service	Rate	Setup
Non-Profit / Personal Web Hosting w/ Existing Acct.	$10.00 per/mo. *	$35.00
Non-Profit / Personal Web Hosting w/o Existing Acct.	$15.00 per/mo. *	$50.00
Basic Web Hosting w/ Existing Acct.	$30.00 per/mo. *	$50.00
Basic Web Hosting w/o Existing Acct.	$35.00 per/mo. *	$50.00
Database Web Hosting w/ Existing Acct.	$50.00 per/mo. *	$75.00
Database Web Hosting w/o Existing Acct.	$55.00 per/mo. *	$75.00
SSL Web Hosting	$99.95 per/mo. *	$250.00
Log Stats Report	$25.00 per/report *	N/A
Additional Personal WebSpace	$0.25 per MegaByte	N/A
Domain Registrar Configuration	$75.00 per hour (minimum .5hrs)	N/A
DNS Advertisement (no web site hosted)	$5.00 per/mo.	$25.00
* These rates are based on quartly billing. If you would like monthly billing, please add $2.00 to monthly service charges.

Misc. Services

Service	Rate	Setup
Additional E-Mail Accounts	$5.00 ea. per mo.	N/A
E-Mail Address Block (5 emails)	$12.50 ea. per mo.	N/A
In-Store Computer Use	$5.00 per hr.	N/A
Scanning	$10.00 per scan	N/A
User Name Change	$5.00 per change	N/A
Additional Personal Web Space	$.50 per mb per mo.	N/A
E-Mail Forwarding (cancelled account)	$30.00 per 6mo.	N/A
E-Mail Forwarding w/ Internet acct.	FREE	N/A
E-Mail Only - 1st Address	$5.00 per month (Paid 6 mth blocks)	N/A
E-Mail Only - 2nd Address	$2.50 per month (Paid 6 mth blocks)	N/A
Domain E-Mail Alias Setup	N/A	$5.00 per alias
DNS Change	$5.00 per change	N/A
In-Store HarborNet Re-Setup	$35.00 per cpu	N/A
On-Site HarborNet Re-Setup	$55.00 per cpu	N/A
Wireless Site Survey	$45.00 per survey	N/A
Domain Alias DNS/Sendmail Setup	N/A	$25.00 per domain

Available Modems

Modem	Warranty	Service level	Price
RemStream rem-8100	18mths	Service level 1-3	$49.95
Motorola SB5101	upto-2years	Service level 1-3	$69.95
SMC 8004cm	1 year	Service level 1-2	Not Available
Toshiba pcx1100/2500	6 mths HN	Service level 1-2	Not Available