Make sure that all connections are tight and plugged into the proper port.

This simply means un-plugging the power to the cable modem and then, after 10 min., plug the power back in. Try the Internet connection again after the modem reconnects with the Click! Network. You will know if the modem is connected by the indicator lights on the modem itself. Usually, 3 solid green lights indicate a "happy" status for the cable modem.

This is always a good idea. Restarting can fix many problems and/or trouble with Internet/E-mail related software.

If you don't have a router or don't know what this is, then please ignore this step. Routers, especially less expensive Small Office routers, can often "lock" and prevent you from getting any Internet connectivity. If rebooting the router doesn't help, then try skipping the router completely. This means that you will have to plug the computer directly into the cable modem. This will require that you reboot the modem and restart your computer (Steps 2 and 3).

If you don't have any firewall software (ie. Zone Alarm, Norton Firewall, McAfee Firewall, Blackice Defender, etc.) or you don't know what this is, please ignore this step. This is a very common problem with Internet connections. While we suggest you run some form of Firewall protection for your computer, these software programs can often lock and "cut-off" all Internet connectivity. Sometimes, restarting your computer is the simplest fix, but we usually like to take the Firewall software out of the equation by disabling it.